Do you have questions about your order, delivery, return, or need help finding the right product? You are always welcome to contact us.

We are happy to assist you with questions about products, payment, shipping, returns, and complaints.

Customer Service

You can contact us via email. For faster assistance, please provide your order number if your question concerns an order.

Email: info@nordicanimals.com
Opening hours: Monday–Friday 09.00–12.00

For order inquiries

When contacting us about an order, it is helpful if you include your order number, the email address you used for the purchase, and a brief description of what you need help with.

Return or complaint

If your question concerns a return, damaged item, or complaint, please send pictures of the product, the packaging, and your order number. This will allow us to handle the matter more quickly.

We will get back to you as soon as possible during our opening hours.